Shipping Policy
Shipping Policy and Legal Disclaimer for JM Crafts
Every JM Crafts kit is made to order, just for you.
Processing time
Most orders are packed and dispatched within 3 working days. Larger kits, bundles and party packs can take up to 5 working days to make. During busy periods (such as the run-up to Christmas) this may take a little longer, and we will let you know if there is any delay.
UK delivery
We currently deliver to UK addresses only, using Royal Mail. Delivery costs are:
- Orders under £25: £2.99
- Orders from £25 to £39.99: £4.99
- Orders of £40 or more: free
Most orders arrive within 2 to 3 working days after dispatch.
International delivery
We are not shipping outside the UK at the moment. If you live abroad and would like a kit, please get in touch and we will see what we can do.
Delivery issues
If your parcel has not arrived within 10 working days of dispatch, or arrives damaged or with something missing, please contact us with your order number (and a photo if something is damaged) and we will put it right.
This Shipping Policy applies to all JM Crafts products bought through our online shop.