Refund Policy
Refund Policy Statement
If there is a problem with your order, we’re here to help. If an item arrives damaged, incomplete or not as described, please contact us within 14 days of receiving your parcel with your order number and a photo of the issue. We will offer a replacement or a refund, depending on what is most suitable in the situation.
To be eligible for a refund, items should be unused and in their original packaging where possible. We may ask you to return the item to us before we process your refund. Refunds are made to the original payment method.
Please note that we cannot accept returns for kits that have been used, partly used or damaged through normal wear and tear. This policy does not affect your legal rights under UK consumer law.
Changed your mind? Under UK consumer law you can cancel your order within 14 days of receiving it. Just let us know, then post the kit back unused and in its original packaging within a further 14 days. We will refund the price of the kit and the standard delivery charge, and you pay for the return postage.
What to do when requesting a refund
If you need to request a refund because a model has arrived damaged (for example with holes, broken pieces or paint spillages), please follow these steps:
1. Take a clear photo of the damage.
2. Email the photo and your order details to the email address shown on our website under Contact details.
3. Do this within 14 days of receiving your order.
If you get in touch after 14 days, please still contact us and we will do our best to help. This does not affect your statutory rights.